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04 June 2008 @ 10:58 pm
WTF, PayPal?  
PayPal was being a bitch yesterday when I was trying to order some cosplay stuff. It decided to start working again today, but not before I received a hilariously un-useful email from their help department. I thought it was possibly awful enough to share.


First, the note I sent them:

customer subject: Why can I not use my credit card?
customer message: I created my PayPal account
today and paid for one transaction of $61.96 USD using a Visa credit
card. I tried to pay for a second item, which cost $56.00, using the
same credit card, but I got a message saying I could not pay using that
credit card and that I needed to verify my account with a bank account
number. However, the limits policy states that I can send up to $2000
before verifying my account.


And now, the response I received:

Dear Sarah,

Thank you for contacting PayPal. I am sorry to hear about this situation, and understand your frustration regarding (briefly repeat member's situation).

(Note how they didn't bother to fill in all the blanks in their form letter!)

To provide one of the safest online payment services, PayPal reviews every transaction before it is approved, and occasionally, we must limit funding options or decline a payment. These decisions consider every aspect of the transaction, including the merchant's settings and PayPal's statistical models. From time to time, these complex security measures may affect some accounts in good standing. We regret any inconvenience this may have caused you.

Note: If your transaction has been denied, you may be able to complete the transaction using another funding source.

(Those last two paragraphs were exact copies of the help article I'd already read before resorting to emailing them. >.<)

We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

Sincerely,
Michelle
PayPal Resolution Services
PayPal, an eBay Company
 
 
 
olorwen: House !!! bubble (by krycons)olorwen on June 5th, 2008 03:52 am (UTC)
That's... impressive. Wow, PayPal. That's some of the worst customer service I've ever seen.
S: awkwardyomimashou on June 5th, 2008 04:00 am (UTC)
Yeah...it hardly even seems like something that would actually happen. XD; Despite my frustration at not being able to buy what I wanted, the "briefly repeat member's situation" part really made me laugh.